2.5 Minimise problems with current customers/suppliers/staff.

Don't overlook the impact your new website has on your customers, your suppliers and your staff. The changes you implement in the way you do business may have both positive and negative effects that may require careful consideration on your part. The most important thing is to keep all parties well-informed and provide adequate means to educate them. If necessary, you may even have to do a "sell job" on them to encourage them to use the new system.

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